Privacy Policy

1. Introduction

At Nine Planets Coffee, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase from our online store. By accessing or using our website, you agree to the practices described in this policy.

2. Information We Collect

• Personal Information: When you place an order or contact us, we may collect personal details such as your name, email address, phone number, postal address, and payment information.

• Order and Transaction Data: Information related to your purchases, including products ordered, delivery address, and transaction details, is collected to process and fulfill your orders.

• Usage Data: We collect data on how you interact with our website (e.g., pages visited, time spent, device information, IP address, and browser type) through cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing and Fulfillment: To process payments, arrange delivery, and communicate with you about your orders.

• Customer Service: To respond to inquiries, resolve issues, and improve your overall experience.

• Marketing and Communications: With your consent, we may send you updates, promotional offers, and news about Nine Planets Coffee. You can opt-out at any time by following the unsubscribe instructions in our emails.

• Website Improvement: To analyze website usage and trends to enhance our website’s functionality and user experience.

4. Disclosure of Your Information

We may share your personal information in the following circumstances:

• Service Providers: With trusted third parties (e.g., payment processors, shipping carriers, and IT service providers) who assist us in operating our website and fulfilling orders. These parties are obligated to maintain the confidentiality of your information and use it solely for the purposes we specify.

• Legal Compliance: If required by law, regulation, or legal process, or to protect the rights, property, or safety of Nine Planets Coffee, our customers, or others.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. Despite our efforts, no method of transmission or storage over the Internet is completely secure. If you have concerns about the security of your data, please contact us using the information provided below.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Once your data is no longer required, we will securely delete or anonymize it.

7. Your Rights and Choices

• Access and Correction: You have the right to access and update your personal information. If you believe any information we have is inaccurate or incomplete, please contact us to have it corrected.

• Opt-Out: You may opt out of receiving marketing communications by following the unsubscribe instructions included in our emails or by contacting us directly.

• Data Deletion: Subject to legal and regulatory requirements, you can request the deletion of your data. Please note that certain information may be retained for compliance or record-keeping purposes.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. You can control cookie preferences through your browser settings; however, disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites that are not operated or controlled by Nine Planets Coffee. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

If your personal information is transferred or accessed outside of Malaysia, we will ensure that it receives a comparable level of protection as provided under this Privacy Policy, in accordance with applicable data protection laws.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data on a minor, please contact us immediately, and we will take steps to remove the information from our systems.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the details below:

• Address:
  NO 43, PERSIARAN NURI 1,
  SETIA PEARL ISLAND, 11900,
  BAYAN LEPAS, PULAU PINANG

• Phone/WhatsApp: (+60) 19 777 6353

• Email: brew@nineplanetscoffee.com

Effective Date: 1st January 2025