Returns & Refunds Policy for Nine Planets Coffee (MA0327307-H)

1. Introduction

At Nine Planets Coffee, we are dedicated to delivering premium, freshly roasted coffee beans with the highest quality standards. If you are not completely satisfied with your purchase due to quality issues or discrepancies with the product description, this Returns & Refunds Policy explains how you can return your product and receive a refund. Please note that due to the perishable nature of our coffee beans, only unopened and sealed products are eligible for return.

2. Applicability

This policy applies exclusively to coffee bean products purchased directly from our website. All return and refund requests must comply with the terms outlined below.

3. Returns Policy

• Eligibility for Returns:

  • Defective or Damaged Products: If your coffee beans arrive with packaging defects, damage, or signs of compromised quality (e.g., staleness or improper roasting), you are eligible to return the product.

  • Misdescribed Products: If the delivered product does not match the description on our website, you may initiate a return.

  • Unopened and Sealed: To qualify for a return, the product must be in its original, unopened packaging. Once the seal is broken or the product has been consumed, it cannot be returned for hygiene and quality reasons.

• Return Request Timeframe:

  • All return requests must be submitted within 14 days from the delivery date.

• Non-Returnable Items:

  • Opened or partially used coffee beans.

  • Promotional items, gift cards, or voucher-related products, unless they are defective or misdescribed.

4. Refunds Policy

• Refund Eligibility:

  • Once a return is approved, you are entitled to a refund for the purchase price of the product.

  • Refunds will only be processed after the returned item has been received and inspected to confirm eligibility.

• Refund Process:

  • Contact Us: Initiate your return request by contacting our customer service team at:

    • Email: brew@nineplanetscoffee.com

    • Phone/WhatsApp: (+60) 19 777 6353
      Please include your order number, a detailed explanation of the issue, and any supporting evidence (e.g., photographs of damaged packaging or quality issues).

  • Return Authorization: After reviewing your request, we will issue a Return Merchandise Authorization (RMA) number along with detailed return instructions.

  • Shipping the Return:

    • For products deemed defective or misdescribed, Nine Planets Coffee will cover the return shipping costs.

    • Otherwise, the customer is responsible for return shipping fees. We recommend using a trackable shipping service to ensure your return reaches us safely.

  • Inspection: Once we receive the returned product, our team will inspect it to verify the issue.

  • Refund Issuance: If your return is approved, a refund will be processed to your original payment method within a reasonable period (please allow a few business days for processing, in addition to your bank's processing time).

5. Exchanges

We currently do not offer direct exchanges. If you prefer a different product, please follow the returns process to obtain a refund and then place a new order for the desired item.

6. Late or Missing Refunds

If you have not received your refund within the specified processing time, please:

1. Check your bank or credit card account.

2. Contact your card issuer, as processing delays may occur on their end.

3. Reach out to us at brew@nineplanetscoffee.com or call (+60) 19 777 6353 for further assistance.

7. Modifications to This Policy

Nine Planets Coffee reserves the right to update or modify this Returns & Refunds Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

8. Contact Information

For any questions or further clarification regarding our Returns & Refunds Policy, please contact us:

• Address:
  NO 43, PERSIARAN NURI 1,
  SETIA PEARL ISLAND, 11900,
  BAYAN LEPAS, PULAU PINANG.

• Phone/WhatsApp: (+60) 19 777 6353

• Email: brew@nineplanetscoffee.com