Terms and Conditions

1. Introduction

Welcome to Nine Planets Coffee, a premium provider of freshly roasted coffee beans. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully.

2. Eligibility

By using our website, you represent that you are at least 18 years old and capable of entering into legally binding agreements. If you are using our website on behalf of an organization, you confirm that you have the authority to bind that organization to these Terms.

3. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. All changes will be effective immediately upon posting on our website. Your continued use of the website after any changes signifies your acceptance of the updated Terms.

4. Product Information & Orders

• Product Descriptions: We strive for accuracy in our product descriptions, pricing, and availability. However, errors may occur, and we reserve the right to correct any mistakes or inaccuracies at any time.

• Placing Orders: By placing an order with us, you agree to provide current, complete, and accurate information. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspicion of fraudulent activity.

• Payment: Full payment is required at the time of order placement. We accept payment methods as indicated on our website.

5. Shipping & Delivery

• We endeavor to process and ship your orders promptly. However, delivery times may vary depending on location and factors beyond our control.

• The risk of loss or damage to the product passes to you upon delivery to the carrier.

• Please review our Shipping Policy for further details on delivery terms and conditions.

6. Returns & Refunds

• Our Returns & Refunds Policy is incorporated by reference into these Terms. By making a purchase, you agree to the terms outlined in our Returns & Refunds Policy regarding the return of products and refund procedures.

• Please ensure you review that policy to understand your rights and our responsibilities concerning defective, damaged, or misdescribed products.

7. Intellectual Property

• All content on this website—including text, images, graphics, logos, and software—is the property of Nine Planets Coffee or its licensors and is protected by intellectual property laws.

• You may not reproduce, distribute, or create derivative works from any content found on our website without our express written permission.

8. Limitation of Liability

• In no event shall Nine Planets Coffee, its directors, employees, or agents be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website or purchase of our products.

• Our total liability shall not exceed the amount you paid for the product that is the subject of the claim.

9. Disclaimer

• The products and services provided by Nine Planets Coffee are offered “as is” without any express or implied warranties.

• We do not guarantee uninterrupted or error-free operation of our website, and we are not responsible for any inaccuracies or errors in the content provided.

10. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your personal information. The Privacy Policy is incorporated by reference into these Terms. Please review it carefully.

11. Third-Party Links

Our website may contain links to third-party websites that are not controlled or operated by Nine Planets Coffee. We are not responsible for the content or practices of these websites, and inclusion of any link does not imply endorsement by us.

12. Indemnification

You agree to indemnify and hold harmless Nine Planets Coffee, its affiliates, and their respective directors, officers, employees, and agents from any claims, damages, liabilities, or expenses arising from your use of our website or your violation of these Terms.

13. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the Malaysian courts.

14. Entire Agreement

These Terms constitute the entire agreement between you and Nine Planets Coffee regarding your use of our website and supersede all prior or contemporaneous agreements, representations, or understandings, whether written or oral.

15. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

• Address:
  NO 43, PERSIARAN NURI 1,
  SETIA PEARL ISLAND, 11900,
  BAYAN LEPAS, PULAU PINANG

• Phone/WhatsApp: (+60) 19 777 6353

• Email: brew@nineplanetscoffee.com